LOTUSIA DELIVERY PROMISE

Clear delivery.
No guesswork.

Everything a retail customer needs to know before paying: serviceability, dispatch, delivery, courier and tracking.

01Order placedPayment confirmation and order reference

02Dispatch in 1-2 business daysWe pack and hand over to our courier partner

03Delivery in 3-7 business daysAfter dispatch; remote locations may take 7-10 days

04Track your orderTracking details are shared after dispatch

1. Where we deliver

LOTUSIA accepts retail orders for serviceable Indian PIN codes. Check your six-digit PIN on a product page or at checkout for an indicative district, state and delivery estimate. Courier availability is reconfirmed before dispatch, especially for remote, restricted or hard-to-reach locations.

2. Shipping fee and free delivery

Standard delivery is ₹49 for serviceable retail orders below ₹499. Delivery is Free for serviceable retail orders of ₹499 or more. The eligible delivery charge appears in the order summary before payment. We will never add a new delivery charge after payment without contacting you and receiving your approval.

3. Dispatch process

Paid retail orders are normally packed and dispatched within 1-2 business days. Business days exclude Sundays and public holidays. If a selected pack needs additional verification or a PIN code is not serviceable, our team will contact you before dispatch.

4. Estimated delivery time

After dispatch, most serviceable Indian destinations are estimated to receive orders in 3-7 business days. Remote areas, adverse weather, courier delays and local restrictions can extend this estimate to 7-10 business days. Delivery estimates are not guaranteed delivery dates.

5. Courier and tracking updates

LOTUSIA ships through an appointed courier or logistics partner selected for the destination. Once your shipment is handed over, we share dispatch and tracking details on the mobile number or email used for the order, where available. You can also use Track your order with your order reference and registered mobile number.

6. Address changes and failed delivery

Check your address, PIN code and mobile number carefully before payment. Contact us as soon as possible for an address correction; changes may not be possible once an order is packed or handed to the courier. If a delivery fails because the address or contact details were incomplete, we will help where possible, but re-shipping charges may apply after confirmation.

7. Retail vs bulk, private-label and export

This policy applies to website retail packs. Bulk, private-label and export requirements have separate product specifications, quantities, packaging, dispatch and freight terms. Please use our Bulk & Private Label page for a direct business enquiry.

8. Need delivery help?

Contact LOTUSIA through Contact us or message us on WhatsApp. Please keep your order reference ready.